We offer our customers the following value proposition:-
Toll Free Helplines
We have 2 E1 ports on a Nortel Option 11 C PBX as well as complete 8 x 4 port Asterisk based solution. We are able to provide separate IVRs, Welcome Messages, After hours message, voice loggers for our customers.
Information Disbursement/Customer Surveys
With our predictive dialing facility we are able to quickly disburse information over the phone either on a routine basis or with a quick turnaround.
Telemarketing
Targeted telemarketing is always the best way to generate leads. It is also cost effective way to get in touch with your customers.
Data Processing
CustomerLine has experience in managing subscriber application forms, scanning and archiving.
Data Mining and lead qualification
We are able to data mine online databases to generate raw leads and further qualify them by telecalling
Contract Staffing
Call Centre staff are in great shortage. We continuously interview, skill test and profile candidates for our own requirement and for our clients. Statutory responsibility of such employees are ours.
Call centre essential skills training for agents & team leaders
We run courses to call centre staff to make them effective leaders in attaining project outcomes. Rostering, auditing, emotional intelligence, understanding call centre performance metrices and technology form part of these courses.
Managed Services
Some organizations want control over their data and operation and prefer to own the software and equipment. Only the people and productivity outcomes are outsourced to us.
Data Capture software development
We are capable of developing various Data Capture Software for various need of your organization.
Telephony Software Development
We are capable of developing Asterisk based ACDs, IVR, Voice Loggers, ICR technologies at a fraction of the cost of conventional hardware PBX and integrate the same with CRM tools.
Email response management
Do you get large volume emails? CustomerLine can respond to these emails within a stated response time.
Fulfillment
We offer a range of fulfillment services including couriering of product orders, accepting payments, processing refund requests. In certain cases, we engage field staff to pickup forms from customers within Ernakulam area.